Software URL

PatGriffin · ‎11-16-2023

Hi there, just wanted to know whether there was a direct URL I could enter to point the backend 'Device Management' of our Poly to to update it to the recently released 'Poly VideoOS4.1.1-386158 for Studio X or G7500' from the 'Polycom Support Site'? If I reset the device it does download it automatically but from the 'Microsoft Teams Device Management' source which does appear to work fine but this is a departure from our normal download source. Thank you.

SteffenBaierUK · ‎11-16-2023

Hello @PatGriffin ,

welcome to the HP Poly community.

- https://swupdate.lens.poly.com/polyos/4.1.1/386158/

If you struggle I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

PatGriffin · ‎11-16-2023

Thanks Steffen, works a treat - I was going trying the URL direct thru a browser and getting a message: "The requested content dos not exist", however entering the url direct in the backend of the Poly under Device Management and it finds the software! Not sure why hey ho, it's all good! Thanks for your help.

Pat

SteffenBaierUK · ‎11-16-2023

Hello @PatGriffin

there is no website hosted on these Links, just software.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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