• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

SoundStructure (1.7.2) SoundStructure VoIP Interface (5.4.0.10182) in a Lync 2013 environment with a PTC (Panel Software: 1.11.0-15 OS Version: 1.11.0-14 Kernel Version 2.6.32)

 

When in a Lync Call and a presenter mutes the SoundStructure there is no indication on the PTC that the SoundStructure has been muted, also when the presenter removes the mute, there is no method to un-mute the SoundStructure as there is no idnicatino on the PTC.

 

I believe the PTC is referencing a mic mute and Lync a phone audio mute.

 

Ideas?

 

James

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Resolved this with 2 events as shown in the attached screen shot.

 

A clink mute mapped to Phone Out and a Phone Out mapped to clink mute.

 

James

View solution in original post

2 REPLIES 2
HP Recommended

Seeing the same behaviour with 1.14.0-25 / 1.14.0-32

HP Recommended

Resolved this with 2 events as shown in the attached screen shot.

 

A clink mute mapped to Phone Out and a Phone Out mapped to clink mute.

 

James

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.