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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

A client of ours has come up with an issue that I cannot answer so I am posting here in the hope someone can.

 

Simply, they wish to change the thier phones and voice gateways, this includes a number of Soundstructures' with VOIP cards, to use e.164 rather than 4 digit extensions. 

 

Unfortunately, it appears they cannot enter the e.164 address into the VOIP web interface, I quote from an email sent to me by the client:

 

"We tried to update via the web interface but the + does not appear to be accepted by the web page."

 

I have attached an image of the web interface to show what and where they are referring to.

1 REPLY 1
HP Recommended

Hello martinw,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First" within the VoIP section.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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