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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-30-2021 12:00 PM

HP Recommended

Before I updated the Studio X50 to the below versions, the monitor would show the name of the room on the top left and the calendar on the right side. This is running in Teams mode.

After updating, I only see the purple stock background image with no room name/calendar. I checked a different Studio X50 with the EXACT same firmware/app versions and it still shows the room name/calendar. What has changed and what do I need to do to restore the normal view?

Attached are pictures of the differences in the two Studio X50s

 

Teams Admin Agent
1.0.0.202104280345
 
Firmware
3.8.0.356041
 
Company Portal App
5.0.5088.0
 
OEM Agent App
3.8-1007040
 
Teams App
1449/1.0.96.2021100102
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2021 11:08 AM

HP Recommended

Hello @Midnite8 ,

 

If this is a GA unit and this worked before I would suggest switching the Provider mode to Poly and once done back to Microsoft.

 

The Teams Application will keep the login details so no extra action is needed once switched back. If this does not work please contact our support organisation in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-01-2021 10:29 AM

HP Recommended

Hello @Midnite8 ,

 

Welcome back to the Poly Community.

 

This looks like you may have swapped the cables and the TV is plugged into HDMI 2?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-02-2021 10:38 AM

HP Recommended

I confirmed both device HDMIs are plugged into to HDMI 1

Was this reply helpful? Yes No

‎12-02-2021 11:08 AM

HP Recommended

Hello @Midnite8 ,

 

If this is a GA unit and this worked before I would suggest switching the Provider mode to Poly and once done back to Microsoft.

 

The Teams Application will keep the login details so no extra action is needed once switched back. If this does not work please contact our support organisation in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.