TC8 factor reset button doesn't work

JKastelic · ‎09-27-2023

Hi Guys,

We have a Poly TC8 tablet which only shows Poly Logo after we have tried to do factory reset of it. We have tried multiple times now to do factory reset again, but the device won't react to the button being pressed. We have followed factory reset guide provided by Poyl/HP, we can feel that button is pressed while we are connecting network cable, but result will be the same all the time. Is there any solution on how to fix this issue?

SteffenBaierUK · ‎09-29-2023

Hello @JKastelic ,

welcome to the HP Poly community.

Please check >here<

Best Regards

Steffen Baier

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JKastelic · ‎10-02-2023

Thanks Steffen, but this doesn't help. Our TC8 will not become available and visible for an update, I see that in attached article they were shipping them back to Poly in warranty, and they got replaced, but unfortunately ours is already out of warranty. We have purchased now a new one and replaced a faulty one.

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