URI Dialing from VSX7000 and HDX 7000

[Anonymous]

Hi,

We have VSX7000 and HDX7000 in our office. No gatekeeper or SIP registrar are available in the setup.

We need to dial to Cisco's CMR cloud (address format: "vc@abc.webex.com")  and also to our clients using URI (mcu@<IP Address> or mcu@video.abc.com)

We have tried the following dialing methods but failed.

1) vc@abc.webex.com

2) abc.webex.com##vc

3) vc@<IP Address>

4) <IP Address>##vc

(tried using both SIP and H.323 protocols)

Kindly confirm if HDX7000 or VSX7000 support URI dialing, if yes what's dialing format.

Thanks a ton in advance 🙂

[Anonymous]

Hi I'm having the same problem.  According to Cisco:

https://help.webex.com/docs/DOC-6428

The HDX should work if your software is version 3.1.9 or later.  I just upgrade the software.  The camera sends video, but cannot see video from the call.