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‎08-25-2017 10:46 PM

HP Recommended

I have several Group Series 500's, all on 6.1.2-380088. I've tried updating three of them so far to 6.1.2.1-380105. They all failed at the same step and reverted back. I'm wondering if there is a problem with one of the files. Please see the attached screenshot of the error.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2017 03:43 PM

HP Recommended

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

View solution in original post

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4 REPLIES 4

‎08-27-2017 05:11 PM

HP Recommended
Hello

Please contact Polycom support

Replied via a mobile device
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‎08-28-2017 03:43 PM

HP Recommended

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

Was this reply helpful? Yes No

‎08-28-2017 03:47 PM

HP Recommended

By the time I contacted Scansource this morning to open a ticket, the issue had been resolved. I have successfully upgraded four of my Group Series so far.

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‎08-29-2017 02:02 PM

HP Recommended

Great to hear, thanks for letting us know.

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