Urgent Support Required – Poly TCX 10 Screen Sharing Issue

[FaigAzizzade]

Hello ,

We are using Poly systems throughout our company for our daily Microsoft Teams meetings. However, recently we have encountered an issue with several of our Poly TCX 10 devices.

Our Poly devices are connected to a Barco screen-sharing system via an HDMI cable. The problem is that when users click the Share button on the Poly device, there is no response and no error message displayed. As a result, screen sharing cannot be initiated.

Initially, this issue occurred on only one Poly device, but it has now started affecting multiple devices. When users attempt to share content, the Poly device does not react at all, and the presentation is not shared.

We would appreciate your urgent assistance in investigating and resolving this issue.

[SteffenBaierUK]

Hello @FaigAzizzade ,

Welcome to the HP Poly community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

You have not provided any details about the currently used software version for the devices or the Provider that is being used.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier