X Series TC8 stuck updating software

[PhilMonaghan]

Units have performed an update and the tablets are now stuck on "Checking for software updates"

The status of the history in teams admin has been successful on some, but failed on others both showing the same issue.

TC8 has been pin reset

X Series has been reset from web interface

This is currently impacting a handful of units in an estate of circa 230 X series units.

Example unit health status from Teams Admin:

Health status

Teams Admin Agent

1.0.0.202310260109.product

Up to date

Firmware

6.0.2.211698

Up to date

Company Portal

5.0.6061.0

Up to date

OEM Agent

6.0.2-1015945

Up to date

Teams

1449/1.0.96.2024061103

Up to date

[nlev · Accepted solution]

Does it really say "Checking for software updates" or does it say "Checking for New Software"?  It sounds similar to these posts but the message seems different.

Solved: Re: TC8 stuck at "Checking for New Software" - HP Support Community - 9126107

Solved: Re: Studio X30 With TC8 Kit - HP Support Community - 9130294

[PhilMonaghan]

It is indeed checking for new software, apologies

We have rolled back a few devices and confirmed the tablet has picked up the software as per other community posts.