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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have been trying to get our X30 system to use the Calendaring Service but it fails to register. We use O365 products and I have bee unable to find a solution for this issue. I am hoping someone can guide me in the right direction.

 

Here is the current system information:

 

Studio X30 - Software Version:4.0.0-376092
TC8 - Software Version: 4.0.0-21099

 

Calendaring Service:

Enable Calendaring Service: Checked
Registration Status: Registration Failed
Email: name@companydomain.com
Domain: [blank]
User Name: name@companydomain.com
Password: [password]
Auto Discover Using: Email Address
Microsoft Exchange Server: outlook.office365.com
Meeting Reminder Time In Minutes: 5
Play Reminder Tone When Not In A Call: Checked
Show Information For Meetings Set To Private: Unchecked

2 REPLIES 2
HP Recommended

Hello @KPhillips ,

 

Welcome to the Poly Community.

 

Office 365 requires OAuth to my personal knowledge and as the Studio X or G7500 does not support this it will not work.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I recommend giving the Poly One Touch Dial platform a try - if you haven't already:

 

https://otd.plcm.vc/

 

Use your 365 Tenant Global Admin to connect and login.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.