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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-10-2024 02:38 AM

HP Recommended

how do i get the software update system key for the realpresence group 500

 

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1 REPLY 1

‎05-10-2024 02:57 AM

HP Recommended

Hello @Tonylad ,

 

welcome to the HP Poly community.

 

From our Video FAQ:

 

  • Jun 22,2014 Question: How can I activate / check / verify / recover my license or upgrade key?

    Answer:     Since the move from Polycom / Poly to HP Support the licensing portal is no longer accessible to end customers. Please open a Support Ticket https://www.hp.com/contacthp/ or contact us at:
    USA 800-985-9815
    other global locations https://www.poly.com/gb/en/company/contact/office-locations

    Once you receive the Serial Number follow the below

    A text file with the name sw_keys.txt should be created. The format should be:

    U <Tabulator>Serial<Tabulator>Key

    An example is attached to this FAQ >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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