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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-28-2024 02:42 AM - edited ‎03-28-2024 05:00 AM

HP Recommended

Poly studio x30 poly teams couldn't start projecting even restarted Studio X30 and HDMI cable.

The message keep stuck there.

Poly teams version 4.1.3-394009

Teams OS: 1449/1.0.96.2023120801

Reply
3 REPLIES 3

‎03-28-2024 08:08 AM

HP Recommended

Hello @kaykong ,

 

welcome to the HP Poly community.

 

Did you also restart any connected TC8/TC10?

 

If yes I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-06-2024 01:06 AM

HP Recommended

We have this same problem.

Is there any solution available for now?

 

Best reagard,

 

Erwin van Maasakkers

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‎05-06-2024 06:17 AM

HP Recommended

Hello @BazelmansAV ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

You have not posted any versions or what HP Poly Hardware is being used.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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