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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

just get a license for RPD and installed vrsion 3.350871. When starting (after activation) only get a poor video-resolution of 640x360 . What is wrong, how can i change it to a better resolution???

3 REPLIES 3
HP Recommended

Hello Fritz,

welcome to the Polycom Community.

As usual providing some more details can help us and others assiting you.

 

  • What operating system are you using?
  • Is this the resolution you receive or are you sending this?
  • What are your hardware details aka. PC speed and memory?
  • What is the far end device or is this a point to multipoint call ?
  • Is this SIP or H.323


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

thx for your quick answer. So, some more details

Win 7 pro

I am sending this (local), just my first test, no answer so far because I will establish a connection next week first time

8 GB memory, Xenon E31240

will connect to multipoint (Gatekeeper DFN)

H.323

 

I am not sure if I have to wait to the first established connection next week, but resolution was so poor ... IF my question is a dumb question somehow pls cancel it

 

Fritz

HP Recommended

Hello Fritz,

I am not sure what Camera is built into this machine or plugged into it but it depends on that and maybe the processor spec which you can double check against the release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.