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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 06:34 AM - edited ‎05-21-2017 03:51 AM

HP Recommended
Product: HP Omen 17 w200-CTO
Operating System: Microsoft Windows 10 (64-bit)

Hi everybody ! I’m Vietnamese ! I have problem with my HP Omen 17

Help me Please !!! Thank you very much !!!

  1. Reason

- I bought HP Omen 17 Model number OMEN HP-17-w200 CTO. Bought in the USA

Serial number: 5CD71053LN

Product number: X7N74AV

CPU: I7-7700HQ

GPU: NDIVIA GTX 1070

RAM:16GB

SSD: 128GB + HDD 2TB

- The item still has 10 months warranty from HP USA. When I bought it, it has window 10 Home 64 bit ,recovery disk, and all the software from HP. Due to a problem, I did a recovery, but still ran into problem, so I reinstalled win 10, and accident delete the disk that has win 10 and the recovery, so I had to install window 10 into a new hard drive, but got problem when the computer start, as you can see in the pictures.

  1. The problem that I ran into “Your pc ran into a problem and needs to restart”

+ Problem: While I am using it, it keep getting stuck or crash or even restart by itself specially when I am using drawing software or watching HD movie.

+ When my HP Omen boots Window, it does not display the same omen logo as before.

  1. Thing I did before problem happened.

- I Format disk C and D

- I download and installed all the driver and software that in the HP website using the product number. I also update the HP Notebook system BIOS Update (Intel Processors) to F36. I am not sure what is the previous one was.

PLEASE HELP

  1. Pictures with all the problem that I ran into.18618732_1241439812633754_682045172_o.jpg18596676_1241439912633744_1617784098_o.jpg18596816_1241439885967080_1785131915_o.jpg18618732_1241439812633754_682045172_o.jpg18618716_1241439759300426_1580588254_o.jpg
1 REPLY 1

‎05-20-2017 09:54 PM

HP Recommended
@Thanhhuy wrote:

Hi everybody ! I’m Vietnamese ! I have Solved with my HP Omen 17


- I Format disk C and D


@Thanhhuy

You say you have solved your problem.

So you dont need any help anymore or you DO want help???

 

please explain.

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