HP Smart Adapter not working correctly

[juan_richards]

When I bought this notebook the charger it came with did not fit the charger port so I ordered a new one which matched the product number of the notebook so I  fairly sure it is the right one. My problem is that when the HP Smart Adapter message comes up when I open up my notebook my performance is heavily decreased and in the bottom right the battery icon says "plugged in not charging". The HP SMart Adapter message comes up always if i restart my notebook and it goes anyway at random intervals. And my notebook will only charge when on sleep mode or turned off.

When the HP Smart Dapter message does not appear everything is fine and performance is great. And the battery icon in the bottom left stays at 100% and if it drops below that for any reason it will charge back.

Since I usually have my notebook on my desk I rarely have it on my bed, but when I have it on my bed sometimes the HP Smart Adapter message stops appearing which makes me think its something to do with the angle of the charger on my desk compared to when it is on my bed

[Resolv_S]

Hi@juan_richards,

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Adaptor error. Is that right?

I will definitely help you.

Please share more information about the adaptor that you bought. Like from where was it purchased Is that an HP Genuine Adaptor or an identical one.

Let me know for more.

Resolv_S

Glad to help you. I work for HP

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[juan_richards]

First, thanks for replying. Second, how would I tell if the adapter is genuine. And I purchased it through a local computer shop so I dont know where they got it from

[Resolv_S]

Hi@juan_richards, 

Thanks for the reply.

The genuine adaptor will have an HP Part number tag.

Hope it helps.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[juan_richards]

Sorry for the delay. 

Where would I find the HP part number tag on the adapter

[Resolv_S]

Hi@juan_richards

Thanks for the reply.

When you look at the black box, it will have a bar code with indications stating “Replace with HP Spare” or “HP part No.”

Or you can call our phone support directly and they should be able to assist you in getting the right adaptor for the PC.

Follow the below link for the phone support.

http://hp.care/2bjG4nE

Let me know if the solution worked.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[juan_richards]

Sorry for not replying, I didn't realise you had replied previously.

The HP part number is: 608426-001 and the replace with number is 609941-001

[Resolv_S]

Hi@juan_richards

Thanks for the reply.

You can order the part using the link below if the unit is out of warranty.

http://hp.care/2bAvpq6

Or reach out phone support to order the part under warranty.

http://hp.care/2bjG4nE

Let me know if the solution worked.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!