Hp Omen - 2014 model backlight section broken

[Nathan_Sharpe]

Recently I'v enoticed that half of my keyboards backlighting doesn't properly show the color blue. The color isn't as bright as it should be resulting in any color using a blue hue (i.e green, magenta, white) to not show the color correctly. The blue hasn't gone out completely as a faint trace of it remains, but it is much less bright.

Any help is appreciated, Thank you

[Riddle_Decipher]

@Nathan_Sharpe

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand part of your keyboard doesn't show the blue hue as bright as it should,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Please reply with the details for further assistance.

In the meantime, I recommend you attempt increasing the brightness of the color you've chosen: Click here for details.

This is where you should find the brightness bar if you haven't found it already:

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Nathan_Sharpe]

My product number is J9K29UA#ABA, and I have the brightness within the hp Omen Control at full LED brightness. The problem started around a month ago and initially I did a system restore however this did not solve anything. I don't know if it is a software issue or if the LED went out. 

[Resolv_S]

Hello@Nathan_Sharpe,

Thanks for the response.

Have the lights worked in the past?

Please share more details as I also tested the backlight on the Omen Keyboard and found that it usually a bit dull to be normal.

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

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Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Nathan_Sharpe]

The lights have worked in the past, I have atttached some pictures to better show my problem. I don't know why the image is upside down, also keep in mind the whole keyboard is set too 100% LED brightness. I'm not sure if this is a software problem or a hardware problem too.

 

[Resolv_S · Accepted solution]

Hello@Nathan_Sharpe,

Thanks for the response.

There I nothing much that we can perform in order to increase the brightness of the keyboard light.

I recommend you to contact tech support for further assistance using the link below.

http://support.hp.com/us-en/contact-hp

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.