IPS Glow or backlight bleeding in Omen 17 W253DX

[tRiTiO]

Hello:

The last saturday i bought a Omen Notebook 17-W253DX at $1,199.99 plus taxes in the Best Buy Orlando, next to Mall at Millenia. The same day I flight to Santiago, Chile, my country of residence.

Yesterday I tested the notebook and in the screen appears the effect know as "screen backlight bleeding" or "IPS Glow". You can see the pictures attached:

Is a notebook of $1.200 USD, is possible that appears these notorious glow or light bleeding in the screen? I'm very annoyed, because i flown to Santiago and i can't to return the notebook to the Best Buy. I see posts of other gaming notebooks from Asus or MSI with IPS panel have same problems, is normal?

Thanks you very much.

[Resolv_S]

Hi@tRiTio,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Need assistance in fixing the display on your PC. Is that, correct?

I found that the display is damaged and needs replacement.

I recommend you to call Phone support using the link below.

http://hp.care/2bjG4nE

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.