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‎02-23-2017 07:12 AM

HP Recommended

Hello there they already tried remote desktop connectionand they did everything they could updating the bios  etc. AND werent able to solve it.. and there is no bios update available .So is it confirmed this particular issue is unique to my notebook or to  many others exact similar notebooks of the same model ?..if so then shouldnt there a fix already available for these notebooks.Thanks again for your assistance

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‎02-23-2017 08:45 AM

HP Recommended

Hi @Joe_Knight,

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Chimney_83
I am an HP Employee

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‎03-22-2017 04:16 AM

HP Recommended

Hello People ,I got some information most of these gaming notebooks require to plugged in in order the gpu to run in full performance  due to mobile high performance gpus ,so I recommend when gaming connect to the wall i order for full gpu performance and overall improved gaming experience.:smileyhappy:

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