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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2017 05:42 PM - edited ‎04-24-2017 05:38 PM

HP Recommended
Product: Omen X
Operating System: Microsoft Windows 10 (64-bit)

Hi. I want to replace the front bezel on my Omen X case. The plastic tabs on the bezel broke when I removed it. I went to HP's part store, but couldn't find a listing for the front bezel. Does anyone know what it's called? Thank you.

 

Link to Omen X parts on HP parts store:

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=V9A98AA

6 REPLIES 6

‎04-24-2017 08:26 AM

HP Recommended

You would need to call into the suppot line to have then order a replacement.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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‎04-24-2017 05:40 PM

HP Recommended

Thank you. I tried support, but they didn't know what part I was referring to. Below is the link to Omen X parts on HP parts store. Do you know what the part is called?

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=V9A98AA

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‎05-21-2017 08:12 AM

HP Recommended

Can anyone help? I'm not having any luck with HP support. What's the name of the front bezel on HP's part store? Link below.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=V9A98AA

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‎05-21-2017 08:16 PM

HP Recommended

@60srun

 

There are several Bezels on the OMEN X.

Are you refering to the entire front cover as in the photo below?

 

Front bezel.JPG

IF so, that is the Lighting Cover and its listed as  "905883-001 Cover - Lighting W/O Vodoo Cover, Typhon".

 

As the description says, it comes without the smaller Vodoo cover on the lower front.

https://www.youtube.com/

 

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‎05-21-2017 08:30 PM

HP Recommended

Thanks for getting back to me. Yes, I'm referring to the "entire front cover as in the photo below." A while ago I ordered "905883-001 Cover - Lighting W/O Vodoo Cover, Typhon." Unfortunately, it turned out to be the lighting board behind the "front cover."

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‎05-21-2017 08:42 PM

HP Recommended

IN that case, you need to contact HP Support as iMaxx mentioned.

 

HP does not give specific information unfortunately to part names in the Maintenence Manual.

If you cannot find someone at support who is able to help, hang up and call back until you find someone who can or ask to have your problem escalated to 2nd tier, or floor supervisor.

Explain the issue with the wrong part in the description.

 

We have no connection with HP Support on this forum.

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