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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2017 03:54 PM

HP Recommended
Product: p7-1410
Operating System: Microsoft Windows 10 (64-bit)

Afer a Windows 10 update last week we lost important documents, pictures and games were deleted. We followed the instructions to retrieve the pics and docs and it didn't work. I tried to install the games from the Windows store and I am getting error code 0x87AF000B. Nobody at Microsoft seems to know what this is or how to fix this error code. Any help and/or suggestions are appreciated. Thank you in advance for you help!

1 REPLY 1

‎03-27-2017 07:10 PM

HP Recommended

Hello JohninFL

 

Ouch, that sounds like a clean Windows 10 installation. If you have no offline data backup then you are in big trouble.

 

I can't see how you lost your personal documents and pics, or other personal data from a Windows 10 update. I run 10 and have received the same update(s) you did.  My system is fine.

 

If Microsoft can't help you, how can anybody else??

 

Grzy

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