2 Side printing along Long Edge does not work

[CKPATEL]

On Android mobile running Oreo...

2 side printing along Long Edge actually prints along Short Edge, instead of desired Long Edge.

Any solutions on how to fix this?

[TEJ1602]

@CKPATEL, Welcome to HP Support Community!

To provide you with an accurate solution, I would need the following details:

1) Are you using the HP Print Service Plugin?

2) Does it work fine while printing from a PC?

3) Did the 2-sided printing from your mobile work fine before?

Keep me posted.

Cheers 🙂

[CKPATEL]

Here is my reply...

1) Are you using the HP Print Service Plugin?

Reply: Yes

2) Does it work fine while printing from a PC?

Reply: Yes

3) Did the 2-sided printing from your mobile work fine before?

Reply: No, always had problem. Waited for HP to fix the problem, but since not resolved decided to post here.

[TEJ1602]

@CKPATEL

I would recommend you to uninstall and reinstall the HP Print Service Plugin.

Also, you can clear the cache on your print spooler.

Below are the steps on how to do it:

1) Go to Settings

2) Select Apps & Notifications

3) Select Show system by tapping on the three dots on your right-hand side

4) Now select Print Spooler > Storage > Clear cache

Restart your phone and try printing.

Keep me posted.

[CKPATEL]

@Tej1602

Done exactly as you suggested.

But the problem persists.

[TEJ1602]

@CKPATEL,

Appreciate your efforts. You can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.