5020 borderless printing

[Mich10]

Hi,

I can’t seem to get a totally borderless print from my envy 5020 printer. I only have an iPhone to print from, and can choose a fit page or manual option but there is always a thin white border.

any advice please? Is there a setting I need to change to on my actual printer?

thank you 

[sandytechy20]

@Mich10

Welcome to the HP support community.

Which application are you using to print from your iPhone?

Meanwhile:-

This printer supports borderless printing up to 8.5 x 11 in, 216 x 297 mm.

Refer this printer specifications for more information:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mich10]

 

Thank you for replying Sandy,

On my phone you choose to print pic with hp printer, then screen options come up. One is to resize etc. ( and you can either choose fit to page or resize manually Which I do), but still there is a white  border left.

I just print in an A4 sheet ( which is also the option I have to print on).

move tried to show you in the pics

 

[sandytechy20]

@Mich10

Update the printer firmware

Here are the steps:- Click here

Update the iOS

Go to Settings  > General > Software Update.

Download and install HP smart app for borderless printing option:

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mich10]

Thank you Sandy,

I followed the steps, and scrolled through my paper options, but borderless didn’t come up, so don’t think I have the option to do borderless printing on my printer model.

[Mich10]

I just tried the 8.5x11 option and it just looked very strange, so will just keep to the A4 printing I think.

 There definitely wasn’t any option that had borderless next to it though.

Thank you for your help though.

[sandytechy20]

@Mich10

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mich10]

Ok, will do.

thank you for all your help Sandy

[sandytechy20]

@Mich10

You are welcome.