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‎12-31-2025 11:17 AM

HP Recommended

Hp printer

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2026 07:21 AM

HP Recommended

Hi @Swimgal,

 

Thank you for confirming the printer model as HP ENVY Photo 7855. The printer supports printing from an iPhone using built-in Apple features and the HP Smart app. Please follow the steps below to add and print from your iPhone.

 

Verify Wi-Fi connection
Make sure the printer and the iPhone are connected to the same wireless network.
The printer must be powered on and in a ready state.

Print using Apple AirPrint
Open the photo or document on the iPhone and tap the Share icon.
Select Print, choose HP ENVY Photo 7855, then tap Print.

Install and use the HP Smart app
Download the HP Smart app from the App Store and open it.
Tap Add Printer and follow the on-screen instructions to complete setup.

Restart devices if the printer is not detected
Turn off the printer, restart the iPhone, and reboot the Wi-Fi router.
Power the printer back on and retry printing.

Check wireless status on the printer
Ensure the wireless light on the printer is solid blue.
If it is blinking, reconnect the printer to Wi-Fi using HP Smart.

Disable VPN or private network settings
Turn off any VPN or private relay settings on the iPhone.
These can prevent AirPrint from discovering the printer.

Update software
Confirm the iPhone is running the latest iOS version.
Open HP Smart to allow firmware updates for the printer if prompted.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎01-03-2026 01:43 AM

HP Recommended

Hi @Swimgal,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-03-2026 10:33 AM

HP Recommended

It’s a

 HP ENVY PJOTO 7855

Was this reply helpful? Yes No

‎01-04-2026 07:21 AM

HP Recommended

Hi @Swimgal,

 

Thank you for confirming the printer model as HP ENVY Photo 7855. The printer supports printing from an iPhone using built-in Apple features and the HP Smart app. Please follow the steps below to add and print from your iPhone.

 

Verify Wi-Fi connection
Make sure the printer and the iPhone are connected to the same wireless network.
The printer must be powered on and in a ready state.

Print using Apple AirPrint
Open the photo or document on the iPhone and tap the Share icon.
Select Print, choose HP ENVY Photo 7855, then tap Print.

Install and use the HP Smart app
Download the HP Smart app from the App Store and open it.
Tap Add Printer and follow the on-screen instructions to complete setup.

Restart devices if the printer is not detected
Turn off the printer, restart the iPhone, and reboot the Wi-Fi router.
Power the printer back on and retry printing.

Check wireless status on the printer
Ensure the wireless light on the printer is solid blue.
If it is blinking, reconnect the printer to Wi-Fi using HP Smart.

Disable VPN or private network settings
Turn off any VPN or private relay settings on the iPhone.
These can prevent AirPrint from discovering the printer.

Update software
Confirm the iPhone is running the latest iOS version.
Open HP Smart to allow firmware updates for the printer if prompted.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-06-2026 06:00 AM

HP Recommended

Thank you so much for your help. I’m all attached and printing.  

Was this reply helpful? Yes No

‎01-09-2026 04:21 AM

HP Recommended

Hi @Swimgal,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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