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‎05-12-2021 02:33 AM

HP Recommended
Product: Hp deskjet 3720
Operating System: Microsoft Windows 10 (64-bit)

Dear all, I forgot the ID and PW for the admin of my printer. I'm using it through USB cable. And now I would like to use the Wifi. I tried all combinations possible but useless. Do you have any idea on hiw to get back ID and PW or reset the admin once for all? Thanks

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2021 04:27 AM

HP Recommended

@Yarygassy, Welcome to the HP Support Community!

 

I understand you are not able to make changes to the wireless settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎05-15-2021 04:27 AM

HP Recommended

@Yarygassy, Welcome to the HP Support Community!

 

I understand you are not able to make changes to the wireless settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-16-2021 07:23 AM

HP Recommended

Thanks a lot

 

 

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‎05-16-2021 08:03 AM

HP Recommended

@Yarygassy

 

You are welcome. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-02-2021 11:18 AM

HP Recommended

I am having the same problem

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‎06-03-2021 12:15 PM

HP Recommended

@Frank164

 

Welcome to the HP Support Community.

 

Please let us know which Printer do you have?

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No
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