After installing a new cartridges the blue is not printing at all

[Punkin2]

Hello!

After installing new ink cartridges, the print diagnostic report shows no blue at all! 

I cleaned them and it didn't help! Does anyone know what to do?

Thanks!

[The_Fossette · Accepted solution]

@Punkin2,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is not printing blue after replacing the cartridge.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2yqPXLc

Let me know how it goes and you have a good day ahead.

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care!

Cheers!