AirPrint or ePrint

[Carie38]

Can’t print from iPad using hp Envy inspire 7255e

[Dragon-Fur]

@Carie38 

Welcome to the HP English Community --

AirPrint requires that the printer and the iPad / iPhone be connected to the same network.

Scroll down to "About AirPrint" for additional information.

The old ePrint technology is not supported on this printer.

If you enable the HP+ Service package,

the printer can access and use Print Anywhere

Print Anywhere is accessed from HP Smart.

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If you are running a version of iOS that is supported by HP Smart,

If the printer and the device are on the same network,

If you have VPN shut off (or are not using it),

then consider using the HP Smart Mobile Application

HP_Smart_Mobile_Printer_Settings_4

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HP Smart (Mobile) >>> Download / Install - How-to and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

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Message Content References

------------------------------   Important  ----------------------------------

There is a lot of information in the following sections.

Why?

The answers to your questions include hidden complexity, some of which is important.

Skip what you do not need.

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Assuming the iPhone is running a compatible version of iOS and that the printer and the iPhone are on the same network, the wireless connection is supported on either 2.4GHz or 5GHz (not at the same time).

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What else?

Should all else fail, you can try using Wi-Fi Direct -

Wi-Fi Direct uses your printer's wireless radio to connect to your wireless device (iPhone).

At the least, HP Smart -- and possibly AirPrint --  might work with Wi-Fi Direct.

References: 

HP printer setup (Wi-Fi Direct)

Wi-Fi Direct is also explained in the printer's user manual.

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

============================================

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

============================================

References - Connection Options

Camera Phone Description

Direct photo printing from camera phones with HP Smart App; Airprint; Wireless Direct

Connection Type	Wireless
Connectivity (facet)	Apple AirPrint™; Google Cloud Print™; Mopria™; Wireless (Wi-Fi®)
Connectivity, Std	1 USB 2.0 client; Wi-Fi 2.4/5Hhz; 1 Wi-Fi 802.11a/b/g/n/ac, dual band

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

ENVY Inspire 7200, 7200e series: ENVY Inspire 7210r ENVY Inspire 7220, 7220e ENVY Inspire 7221, 7221e ENVY Inspire 7224e ENVY Inspire 7252e ENVY Inspire 7255e ENVY Inspire 7258e ENVY Inspire 7900, 7900e series: ENVY Inspire 7920, 7920e ENVY Inspire 7921, 7921e ENVY Inspire 7924e ENVY Inspire 7925e ENVY Inspire 7955e ENVY Inspire 7958e

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Wi-Fi Direct Samsung Print Service Plugin Mopria Print Service

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User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Page 8

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

--- --- --- --- --- --- --- ---

Things that are HP+

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup (HP Smart app)

 Read >>> About HP Smart Advance for HP+ printers

 And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

====  ====  ====  ====  ====  ====

“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

Minute 2.07 – “To use Print Anywhere”

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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-------------------- --------------------

Used with HP Smart app

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

HP_Smart_Connected_HP+_Printer_Options_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7255e All-in-One Printer  

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