cancel
Showing results for 
Search instead for 
Did you mean: 
marshy1950
New member
2 1 0 0
Message 1 of 5
189
Flag Post

Andrew Marsh

HP Recommended
Officejet 3835
Android 8.0 Oreo and older

I've just set up eprint and sent a test message to my printer, HP Officejet 3835.

 

Only the body of the message comes through - in other words, there's no email header or footer, no date, no from. 

 

Any answers please? 

4 REPLIES 4
Betty0610
HP Support Agent
HP Support Agent
14,546 14,528 756 604
Message 2 of 5
Flag Post
HP Recommended

@marshy1950

 

Welcome to the HP Support Community.

 

Let's remove and add web services again:

 

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Restart the router and the printer.

4. On the printer control panel display, from the Home screen, touch ( Setup ).

5. Touch Web Services.

6. Touch Yes to accept the Web Services terms of setup.

7. The printer will automatically check updates and set up Web Services.

8. Touch OK when you see Web Services have been set up successfully.

9. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Danielleisa
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

 You are the right person to answer to my problem. I have a new  router and the printer not recognize the WiFi. I installed two program from driver for  hp laserjet125. But the printer don’t recognize WiFi from my router. Please help me. Thanks

danielle

0 Kudos
marshy1950
Author
New member
2 1 0 0
Message 4 of 5
Flag Post
HP Recommended

Well, HP Support, it's better but not great. 

 

I've reset Web Services and now I get more words on my test email, which I sent to my ePrint account.

 

The additional text is:

 

"On Fri, 8 Nov 2019, 10:51, Andrew Marsh, <marshy1950@gmail.com > wrote" 

followed, immediately on the next line, no spacing, the text of my test email, which, unsurprisingly, for an Englishman, was "test". 

 

Should it have the same style of header as, eg, a Gmail email? 

 

The HP email looks incredibly bare. 

 

Any suggestions please?? 

 

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,569
Message 5 of 5
Flag Post
HP Recommended

@marshy1950

 

thank you for the response. Check for any pending updates on the android device.

Also, check for printer firmware update

Click here to know different methods of updating printer firmware.

 

For more info on how to print using HP ePrint, refer to this document.

 

Keep me posted for further assistance.

 

 

 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation