Batter does not hold charge.

[V_21]

The battery of my hp laptop (Product no.- 1DF78PA#ACJ)  does not hold charge.  It shows charged up to 89% but does not provide backup. As soon as I remove  AC adapter the laptop shuts down immediately. I tried running the hardware test using hp pc hardware diagnostic widows and following are the datils. Can u tell me what should I do?

CeementBatteryCheckResult: 12

DevicesSupported: 1 DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: WEAK

Primary_DesignCapacity: 2850mAh

Primary_FullChargeCapacity: 1291mAh

Primary_RemainingCapacity: 1185mAh

Primary_MaxError: 1

Primary_CycleCount: 215

Primary_Temperature: 34deg C

Primary_Voltage: 16294mV

Primary_Current: 0mA

Primary_DesignVoltage: 14600mV

Primary_Status: 208

Primary_CellVoltage1: 4107mV

Primary_CellVoltage2: 3944mV

Primary_CellVoltage3: 4119mV

Primary_CellVoltage4: 4124mV

Primary_SerialNumber: 33296 12/01/2016

Primary_ManufacturerName: 131-22-6E

Primary_BatteryCTNumber: 6FRQC03TZ549HC

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 45

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 300

[A4Apollo]

Hi! @V_21, 

Have you tried charging your laptop using a different adapter or battery?

Were there any recent windows update on the PC?

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Update the chipset drivers using this link. Click Here

Try the steps recommended below.

On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.

Click Device Manager.

In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.

Restart the PC the drivers would automatically install again.

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter, and can fix any detected issues. You may try restarting your computer and charge your battery again.

Also, Try performing a hard reset on your laptop and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

   NOTE: 

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Lastly, try running a battery test from the F2 system diagnostics page under the component test.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

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