Can not print from iphone hp e print?

[HarryK2]

Hi Hp Forum, I have changed internet provider, and have not been able to print from my Iphone See 2020 and Iphone 11 ever since, I have got a new router an Icotera i4850, it has worked fine before without problems, hp e print is activated on my printer. When I select print on my Iphone and have to select printer, it writes no hp e printer found. Is there anyone who can help me with my problem? Sincerely, Erik

[Jay_G24 · Accepted solution]

Hi @HarryK2,

I'd like to help!

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Let's disable web services and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on web services and remove web services and re-enable it
 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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