Can't connect device with printer

[SeanH73]

Both printer and my mobile phone are connected to my wireless network. When I go to the HP Smart app to set up the printer I get a message after several seconds that it's taking longer than usual and asks if I want to wait or exit setup. I waited over 30 min and every several seconds get the same message.  Just need to know if anyone has ideas on why this is happening. This is the second time I have tried to set it up with the same result. Bought this as it is small enough to use in an 18 wheeler so I can print work related documents rather than paying $2 per fax page at a truck stop!

[atharva_gp]

@SeanH73,

Thanks for reaching out to the HP Support community!

• The wireless network that you have is that a 2.4GHz network or a 5GHz network? If yes, do they have the same name?
  • (The printer 'HP Deskjet 3755' is compatible with a 2.4GHz network)​​​​​​​

Let us try these steps:

Step 1: Restart the WiFi Router, Printer & mobile phone

• Turn off the Wifi Router, wait for 60 seconds, turn it back on.
• Turn off the Printer, wait for 60 seconds, turn it back on.
• Turn off the Mobile phone, wait for 60 seconds, turn it back on.
• Launch the HP Smart App and try to connect the printer

Let me know what happens.

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