Can't connect to HP Smart account on App (android)

[Pieceofsheet]

Hello.

[First of all, this community webpage is so glitchy. If I select the wrong categorie, It just get stuck, and also, I can't even find the right categorie in the list.

Also when they tell you in their App feedback e-mail to go on the support page for Android, etc... It leads you to a 404 error page.

I don't get how so many things can go wrong, seriously, just check your links/troubleshoot your things.]

My problem is :

I can't connect to my HP Smart account.

I CAN connect my HP Smart account on Google Chrome (on my phone).

But when I try to connect to my account on the app, it opens a chrome tab... And says "the redirection takes too long".

And when I try to get help, it just tells me "did you forget your connexion infos ?" Or "maybe check if your internet works well ?"

(Virtual Agent 👎)

And like...

Those don't help me at all. Not 1% of help provided here.

So, what am I supposed to do.

Apparently other people have that problem of "redirection takes too long"...

What should we do ?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

This resource may be useful to help resolve the issue:

https://youtu.be/PznIYq0VO0o

Hope that helps!