Can't connect to WIFI network

[HOESSEE]

Hi there,

I've problems connecting my printer to the WIFI network. If I use the wizard for wireless installation the printer sees the network, but when I try to connect it I get this message: can't make connection to the network. I already restarted my computer and also the printer and disconnected the printer for 10 seconds, but that all makes no sense. In the past I could make connection with the same network I use now, but a lot of times it won't connect at once (I have to try multiple times before it makes connection and today it won't work at all). I use my phone as a personal hotspot. Via computer and directly via phone both don't work.

Hope you can help me out.

Regards,

Tessa

[TEJ1602]

@HOESSEE, Welcome to HP Support Community!

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Let me know if you need further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!