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‎01-31-2020 09:23 PM

HP Recommended
Product: HP OfficeJet Pro 9010 printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am having trouble connecting my HP OfficeJet Pro 9010 All-in-one printer using a USB connection! I went through the installation process for setting up the software, but when it came to the part of connecting the printer to the computer using a USB connection, I got a message from the HP Smart interface stating that my USB connection wasn't connected, but it was! To test the USB connection, I switched the USB connection for the mouse into that same connection for the printer, and immediately my mouse was recognized! I am not sure what exactly is going on, but I used the HP Print and Scan Doctor icon and it also stated that my USB connection wasn't connected as well! With this particular printer, I had to purchase a USB cable connection because my printer is wireless, but when using the USB cable it connected into the printer as well as into my computer! So, I am not exactly sure what is wrong! What steps should I take to get the USB connection to work? Thanks so much for the assistance!!

3 REPLIES 3

‎01-31-2020 10:34 PM

HP Recommended

@brandonp99 

 

Please try an USB 2.0 port. Hope this helps.

 

Regards.

BH
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‎02-11-2020 06:31 PM

HP Recommended

Hey, Banhien, thanks for the assistance! I apologize for how long it took for me to respond!

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‎02-11-2020 06:38 PM

HP Recommended

I switched the USB cord into the 2.0 port to see if that would work as stated! Before I even did that though, I also noticed on Device Manager under the USB portion that the Printer was not show AT ALL! But, when I plugged the USB cord into the 2.0 port, I noticed on Device Manager that the Printer was shown this time! But, only difference is, I am still unable to print from my computer! Now, my question is when I switched the USB cord into the 2.0 port, was I supposed to re-install the drivers, so that the computer can recognize the Printer? If so, that would be some very helpful information! Thank you so much for the assistance!!

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