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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Cannot Print from iPad on network

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07-28-2023 09:59 AM
4 IOS devices (2 iPhones and 2 iPads) and a Windows 10 PC are wirelessly connected to a network which also has two wireless printers (Brother Laser Printer and an HP ENVY Pro 6455 All-In-One). All of a sudden, neither of the two iPads can print to the HP ... the other IOS devices and the PC have no problem. All of the devices can print to the Brother Laser Printer). I've run Scan Doctor with no luck and have confirmed that AirPrint is on. Any ideas? Thanks to the community for their help.
Solved! Go to Solution.
Accepted Solutions
07-28-2023 10:26 AM
Welcome to the HP Community --
If not done,
Check all computers and devices where HP Smart is installed.
Make sure that the version of HP Smart that runs on that device is the latest version for that device.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Dual Band Network - Considerations
Reminders
If the printer supports it, connecting using Ethernet is generally a better choice.
Some printers, particularly older models, only support Wireless at 2.4GHz
Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time
Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.
If you are running a Dual Band Network,
Check that the router is set up to broadcast all frequencies it supports.
Next,
If your router supports it,
On your router:
Create a separate SSID named network for each frequency supported by the router
What? Create one SSID named network for 5GHz and one SSID named network for 2.4GHz
and
Connect the printer to the SSID network on the frequency / band you want it to use.
In general,
- 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
- 5GHz is faster
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
References / Resources
Mobile Printing – Mobile Options for Printers
Start here
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Open the section for your printer series > Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart (Mobile) >>> Download / Install - How-to - and FAQ
HP printer setup (HP Smart app)
Read the FAQs
For example:
What is the HP Smart app and its requirements?
And / or
What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
And / or
Why can't I connect my wireless printer or print over the network?
>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY Pro 6455 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
07-28-2023 10:26 AM
Welcome to the HP Community --
If not done,
Check all computers and devices where HP Smart is installed.
Make sure that the version of HP Smart that runs on that device is the latest version for that device.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Dual Band Network - Considerations
Reminders
If the printer supports it, connecting using Ethernet is generally a better choice.
Some printers, particularly older models, only support Wireless at 2.4GHz
Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time
Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.
If you are running a Dual Band Network,
Check that the router is set up to broadcast all frequencies it supports.
Next,
If your router supports it,
On your router:
Create a separate SSID named network for each frequency supported by the router
What? Create one SSID named network for 5GHz and one SSID named network for 2.4GHz
and
Connect the printer to the SSID network on the frequency / band you want it to use.
In general,
- 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
- 5GHz is faster
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
References / Resources
Mobile Printing – Mobile Options for Printers
Start here
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Open the section for your printer series > Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart (Mobile) >>> Download / Install - How-to - and FAQ
HP printer setup (HP Smart app)
Read the FAQs
For example:
What is the HP Smart app and its requirements?
And / or
What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
And / or
Why can't I connect my wireless printer or print over the network?
>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY Pro 6455 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
07-28-2023 11:07 AM
I appreciate the input, but I don't believe that it gets to my problem. As I stated previously, the printer issue suddenly surfaced ... there were no problems with the current setup prior. The printing problem is isolated to the two IOS iPads and the HP Printer. It seems that the iPads cannot find the HP Printer on the network even though the HP Printer comes up as a print option. All other device/printer combinations work.
07-28-2023 12:07 PM
Unfortunate -
Restarting everything, removing and reinstalling the app where it is not working, checking versions and connection types are all easy fixes.
Understood.
You know your situation much better than do I.
Hopefully someone can provide an answer you can actually use.
Good Luck.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
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