Cannot Print from iPad on network

[DomS26148]

4  IOS devices (2 iPhones and 2 iPads) and a Windows 10 PC are wirelessly connected to a network which also has two wireless printers (Brother Laser Printer and an HP ENVY Pro 6455 All-In-One).  All of a sudden, neither of the two iPads can print to the HP ... the other IOS devices and the PC have no problem.  All of the devices can print to the Brother Laser Printer).  I've run Scan Doctor with no luck and have confirmed that AirPrint is on.  Any ideas?  Thanks to the community for their help.

[Dragon-Fur · Accepted solution]

@DomS26148 

Welcome to the HP Community --

If not done,

Check all computers and devices where HP Smart is installed.

Make sure that the version of HP Smart that runs on that device is the latest version for that device.

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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References / Resources

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Pro 6455 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[DomS26148]

I appreciate the input, but I don't believe that it gets to my problem.  As I stated previously, the printer issue suddenly surfaced ... there were no problems with the current setup prior.  The printing problem is isolated to the two IOS iPads and the HP Printer.  It seems that the iPads cannot find the HP Printer on the network even though the HP Printer comes up as a print option.  All other device/printer combinations work.

[Dragon-Fur]

@DomS26148 

Unfortunate -

Restarting everything, removing and reinstalling the app where it is not working, checking versions and connection types are all easy fixes.

Understood.

You know your situation much better than do I.

Hopefully someone can provide an answer you can actually use.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"