Cannot connect 3772 printer to wifi

[osamuel3772]

I have a new HP DeskJet 3772 and am unable to connect to wifi.  My wifi works fine. I've put the printer in set up mode and the wifi light is blinking.  The HP Smart App just says "searching for printers".  I've tried the Printer Not Listed Button and it tells me to go to wifi settings and select HP Setup, but that option does not appear on my device. I've tried this on different wifi networks and still nothing. 

[Theablen]

Troubleshooting connectivity issues with printers can sometimes be challenging, but let's try a step-by-step approach to help you connect your HP DeskJet 3772 to Wi-Fi, Ensure Printer is in Setup Mode, Verify Wi-Fi Signal, HP Smart App, Manual Wi-Fi Setup, Check Router Settings, WPS (Wi-Fi Protected Setup), Printer Not Listed Button, Factory Reset, Update Firmware, Contact HP Support.

Remember to refer to the printer's manual or HP's support resources for model-specific instructions. If you encounter specific error messages or issues during any of these steps, that information can also be helpful when seeking assistance.

[Raj_05]

Hi @osamuel3772,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly! Let's go through a step-by-step troubleshooting process to help you connect your HP DeskJet 3772 to Wi-Fi.

Ensure Printer is in Setup Mode:

• Make sure the printer is in setup mode. Typically, this is indicated by a blinking Wi-Fi light. If not, you may need to press and hold the Wireless button until the light starts blinking.

Verify Wi-Fi Signal:

• Check if the Wi-Fi signal is strong enough for the printer to connect. Move the printer closer to the router if necessary.

HP Smart App:

• If the HP Smart App is unable to find your printer, ensure that your smartphone or tablet is connected to the same Wi-Fi network that you want to connect your printer to. Also, check if the app is up to date.

Manual Wi-Fi Setup:

• If the app doesn't work, try manually connecting the printer to your Wi-Fi network through the printer's control panel. Look for the Wi-Fi Setup option or Wireless Setup Wizard in the printer's menu.

Check Router Settings:

• Ensure that your router is not blocking connections from new devices. Check your router settings, such as MAC address filtering, and make sure the printer is allowed to connect.

WPS (Wi-Fi Protected Setup):

• Some routers support WPS. If yours does, you can try connecting the printer to Wi-Fi using the WPS method. Refer to your router's manual for instructions on how to enable WPS.

Printer Not Listed Button:

• If the printer is not detected by the HP Smart App, try pressing the "Printer Not Listed" button and follow the on-screen instructions. This may prompt you to manually input your Wi-Fi network information.

Factory Reset:

• As a last resort, you can perform a factory reset on the printer to clear any previous network settings. Refer to the printer's manual for instructions on how to do this.

Update Firmware:

• Check if there are any firmware updates available for your printer. Sometimes, firmware updates can resolve connectivity issues. You can usually find firmware update instructions on HP's support website.

By following these steps, you should be able to troubleshoot and resolve the connectivity issues with your HP DeskJet 3772 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support