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‎12-02-2018 05:10 AM

HP Recommended
Product: HP Envy 5030
Operating System: macOS 10.12 Sierra

Trying to connect HP Envy 5030 to iPhone SE. Have installed HP app on phone, the WIFI setting recognises the printer but I get the message "No internet connection". Have restarted the router, but problem still not solved.

1 REPLY 1

‎12-03-2018 06:41 AM

HP Recommended

@David19561

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

It sounds like you have connected the printer and iPhone using WiFi direct connection. Wi-Fi Direct connection provide direct wireless connections between your printer and a mobile device without a router. I believe that's why your phone doesn't have an internet connection since its connected directly to the printer and not to a router. Connecting iPhone and printer to your home WiFi should resolve the issue. Let's try these steps:

1.) From the home screen on the printer control panel, touch the Wireless icon .

2.) Touch the Setup icon .

3.) Touch Wireless Setup Wizard. Follow the onscreen instructions to connect the printer to your home WiFi.

Once the printer is connected, got to Settings > Wi-Fi on your iPhone and connect your iPhone to your home WiFi and then try to print.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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