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‎04-20-2021 04:04 AM - edited ‎04-20-2021 04:09 AM

HP Recommended
Product: HP Officejet Pro 9014
Operating System: macOS 11.0 Big Sur

I cannot connect to webservices for ink etc., nor install any updates.

Wireless all OK, signal strength excellent, Connectivity connected, Network name (SSID) found, printer settings consistent with wireless Router settings.

Can anyone help?

I am just a normal person, i.e. not computer savvy so any help/instructions need to be addressed in clear language please.

Yes, I've tried turning it off and on again.

Yes, I've disconnected the router, connected it again, turned the printer on, waited 60 seconds etc etc

Category:
2 people had the same question
1 REPLY 1

‎04-20-2021 05:01 AM

HP Recommended

My name's Frank, but I'm not so sure about giving you my contact number ...

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