Cannot enable Web Services

[TP9-_]

I have a new Office jet 7612 with a working wireless connection.

When I try to Enable Web Services it takes me through the steps on my LCD screen, but then says "Web Services could not be enabled".

What do I do now?

[Rod6]

Same problem here. 

Brand new HP 7612.... wired connection to my router.

I can scan and print from other machines in the network but if I try to enable web services it fails..

Either from Printer Panel or EWS.

Spent hours on the phone with HP support and they can't figure out neither.

Any suggestions?

Many thanks

Rod

[Dvortex]

Hello @TP9-_, Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are experiencing web-services issue. I will certainly do my best to help you.

Let’s try assigning a manual DNS address to your printer. This normally fixes the issue. Please follow the below-mentioned steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the manual IP - Suggest a manual IP.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Please let me know whether that works for you. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[TP9-_]

Thanks, Rod. Sorry to hear you have problems too.

I am at a loss. If HP can't solve problems with their own machines what chance do we have? I hope they are very embarrassed. Do they read these posts?

I haven't yet even been able to find a number to ring them on (within the UK)- just keep going round and round on their hopeless web based support (which I seem to be able to get reams of!).

If I get anywhere, I'll put another post on.

Good luck

Tony

[Dvortex]

Hello @TP9-_,

Did you try the steps I provided in my above post?

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

Good luck!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Rod6]

Hi!

I have spent two hours on the phone and remote session with HP UK support.

They did set the IP LAN settings for manual, reboot the device and it failed again.

They have also performed a soft-reset, full-reset and it failed again.

Any advice would be great please?

Rod

[jbucc11]

Was this issue ever resolved?  I just purchased an OJ7612 and I am fighting the same problem.  I tried the solution to set the static addresses as recommended in the earlier thread but with no luck.  Please let me know.

Cheers!

Jim

[jbucc11]

Hi DVortex!  I tried your recommendation for the Web Services not enabled problem on my new OJ 7612 unit without success.  Is there any other solution that has been documented for this problem?  The web-based printing are critical to my business and a primary reason for purchasing this product and I'd hate to have to return.  Any further help is appreciated.

Cheers!

Jim 

[dk20]

I had the exact same issue.  My computer was connecting and printing fine.  Just no Web Services.  I'm not a printing tech expert but here is how I think I fixed the issue.  (At least it says I'm connected to web services now).  I Used my computer to download the HP asssistant thing.  It scanned and recomended a firmware update.  I figured it might need one because this model is not brand new.  I did the firmware update install and tried connecting to web services and it worked.  Firmware version EXM1CN1615AR.  Good Luck!

[allness]

This not working for me