Cannot enable web services

[minorgeek]

could you send me the instructions for converting my photosmart 7520e from commercial to consumer?

i'm trying everything posted.  nothing works.  sigh.

it worked fine until i temporarily replaced my router with an old one (still worked) and later restore my current router, with same configuratin that's been working for 2 yrs.  updated firmware even though not needed.  turned off ipv6.  etc.

thx

[Dvortex · Accepted solution]

Hello, @minorgeek – Greetings 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are facing issues while using the web-services on your Photosmart printer. Appreciate your efforts in updating the firmware. I’d further suggest you assign a public DNS address to the printer. Here are the steps:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[minorgeek]

thanks, dvortex.  

all sound like good ideas to try.

but i'd already done all that.  and pretty much everything i can readd on this forum.

running out of ideas of what to try.  i'd wire the net to the printer but it doesnt 

seem to have an ethernet port.  i'm gonna try a different net/router (cell phone without wifi)

hoping to do that soon.

[Dvortex]

Hello, @minorgeek

Appreciate your efforts!

Let me know if that helps. Or if you are still facing the issues, try to reset the printer completely. 

I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Hope that helps! I'll watch for your reply 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[minorgeek]

i thought i'd updated the firmware, but apparently not.

there was a newer version, PS_7520_R1607A.exe.

it solved the problem.

thanks for the clarity, dvortex!

[Dvortex]

Hello, @minorgeek

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

​​​​​​​Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂
 

[Dirt]

Sent to insecure page.