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‎05-25-2020 12:24 PM

HP Recommended
Product: Laser Jet Pro M12w
Operating System: Microsoft Windows 10 (64-bit)

Hi there, I have been trying the solutions from the community about the issue.

 

1. First changing the DNS to 8.8.8.8 and 8.8.4.4.

2. then changing the ip address to another one outiside the range on my router.

3. Reset, turned on/off several times.... but I just can get in the web setup with the new ip/old ip

 

I had this option working but I updated my router and this is when all this begun, please help!!!!

 

 

1 REPLY 1

‎06-01-2020 09:38 AM

HP Recommended

@LJM12w_BCP, Welcome to HP Support Community!

 

I'd recommend you follow the steps from the document HP Printers - Cannot Connect to Web Services to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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