cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
LaVela
New member
1 0 0 0
Message 1 of 2
153
Flag Post

Cannot enter wi-fi password

HP Recommended
HP Officejet 5255

I cannot enter the wifi password on myHP 5255.  The touchpad keys have one button for abc, one for def, etc.  A prior reply said that if you want a "c" then tap the "abc" button three times.  If I tap the "abc" button three times, I get three "a"s in a row.
 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 2 of 2
Flag Post
HP Recommended

@LaVela, Welcome to HP Support Community!

 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation