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‎02-17-2024 06:38 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

On my iPhone installed Hp smart app. To print I select Print w HP Smart.  The document appears, the printer name appears, the print button is blue so it all seems ready. But there is a window on top of this screen that that prevents me from printing and says I must go to settings and choose  privacy then EULA and accept the EULA   I do this, I see the EULA statement and scroll to bottom but there is nothing to accept it. It only says did you find this useful. I checked yes and submitted, but it did nothing to correct the problem. Any suggestions. TY

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1 person had the same question
1 REPLY 1

‎02-17-2024 12:18 PM - edited ‎02-17-2024 12:25 PM

HP Recommended

You need iOS 15 or later.  

 

If you do have 15, use a PC to log into your HP Smart account and confirm your account.

 

I just did this an hour ago on my friends iPhone 12,  iOS 17 and did not see a request for EULA  approval.  We just created an HP Smart account, made up a password and verified her email address.  We were able to print a photo immediately. 

 

Our printer is hardwired directly to the router.  If you are using WiFi direct then maybe a difference.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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