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‎09-17-2019 10:21 AM - edited ‎09-17-2019 10:28 AM

HP Recommended
Product: Officejet 3830
Operating System: iOS

I am new to this and hoping to find the answer to my most irritating issue yet! I just received this printer and I’ve tried MANY, MANY different troubleshooting ideas but none seem to work or they do for a few days then I’m back to it not working! 

I changed the sleep mode settings and I even changed the power button to wake it I believe however, that doesn’t even work! I touch the screen, open the printer and nothing seems to get it moving for me so then I have to unplug it, it’s just not working. I try to print from my phone, it says “no AirPrinter found” so then I have to physically unplug it EVERY TIME! It’s beyond frustrating! And yes I am on the SAME wireless network as the printer!! ANY AND ALL suggestions  welcomed as I am beyond frustrated with this! Thank you in advance! 

1 person had the same question
3 REPLIES 3

‎09-19-2019 12:15 PM

HP Recommended

@Oneinky, Welcome to the HP Support Community!

  • Which version of iOS are you using?

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on iOS device

Click here to know how.

 

Restart your network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

If the issue persists, restore the network settings to default on the printer and reconnect to the network

Follow the steps mentioned in this document.

Refer this document to know how to print from an iOS device.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-06-2019 01:02 PM

HP Recommended

I totally forgot that I posted here I will try this. I have the latest IOS software 13.1.2 I think it is and I have turned my router off and back on. I will check the firmware. Thank you in advance! 

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‎10-07-2019 10:16 AM

HP Recommended

@Oneinky

 

Sure, perform the steps provided in your leisure time and let me know how it goes.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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