Cannot print in colour

Ciantars · ‎11-23-2020

Hi, just purchased a new Deskjet 3835, and it does not want to print in colour when i print through wifi. Options are limited.

Any solution? i'm using windows 10

ShlomiL · ‎11-23-2020

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Ciantars · ‎11-23-2020

Hi ,

thank you , but we still cannot manage to print in colour through wifi.

There are no option to set in colour.

ShlomiL · ‎11-24-2020

Do you see an additional (Copy 1) print queue added?

Did you selected the newly added print queue indeed?

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂