Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Cannot print using Alexa (email printing is working!)

HP Recommended
HP OfficeJet 200 Mobile
macOS 10.14 Mojave

I have an HP OfficeJet 200 Mobile printer with a fully working email address ( I can send an email to the printer and it prints perfectly). I have activated the Alexa skill "successfully" using my HP smart account credentials but when I try to print something using Alexa nothing happens. When the printer is off the HP Printer skill recognizes it and tells me so!. I have tried to deactivate and reactivate the skill but nothing changes. I have even tried to turn off the Web Services from the printer and turn them on with no results.  

Any help is welcome 🙂


HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended

Hi @johnsidi

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

  1. Say, "Alexa, ask my printer to print a Help page" to make sure the service is working correctly.

    • If the page prints, review the available content and supported voice commands, and then try to print the content again.

    • If the page does not print, continue troubleshooting.

  2. Open the Alexa app, tap the app Menu icon , and then select Activity.

  3. Find the card for any recent HP Printer Skill request, and then locate the printer model on the card.

  4. Confirm that the printer model on the card matches the printer model you are using.

    • If the printer models match, wait a few hours, and then try printing again. 

For more info on Printing with Amazon Alexa, kindly refer to this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation