Cartrige Error

[66Ted]

I've reviewed HP support forum and found a similar issue as I have, however, in my case, only Black color cartrige has an error.  For Color cartrige there's no issue, so it is not simply assumed that was either of wifi, computer - printer connection error as one is recognized and the other not.  I don't know if I should still re-install driver on my computer or not, this is the only item I haven't done yet ( means, reboot wifi, printer, computer already done). No matter which of those reboot done, color cartrige continues to be OK while Black cartrige isn't.
Can you please help how I will be able to solve this issue? 

One potential side effect is that I have cancelled Instant Ink program back in June/E this year, turn this back again the day before yesterday.  So I'm afraid something happened on black cartrige...

Anyway, unless I solve this, I cannot neither print nor get the new Black ink from you folks.  Please HELP!!!

[A4Apollo]

Hi! @66Ted, Welcome to HP forums.

I understand you are getting ink cartridge problem error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you using HP genuine ink cartridges?

Have you tried checking with a different ink cartridge?

Replace low, empty or faulty ink cartridges on your printer

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.

If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Try a few steps recommended below.

Turning the printer off and then on again might help resolve the issue and clear the error message from the control panel.

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.
 

Also, update the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot ink cartridge issues with your printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[66Ted]

Hi, Mr. Robot.   Thank you for your help.

While I will need to test some of the items you've mentioned after going back home, here are some answers to your questions.

Are you using HP genuine ink cartridges?     --- Yes, as prviously (until June this year) enrolled into Instant Ink program.

Have you tried checking with a different ink cartridge?   --- No, as I was expecting the new ink cartridge if getting empty by re-enrolling Instant Ink program.

Replace low, empty or faulty ink cartridges on your printer --- Currently no way I can do it as Instant Ink program won't ship it without getting understand of Ink level, as there's an error occuring. By the way, as mentioned previously the color ink has no issue so that it's on the way to be delivered now.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.

If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

--- Yes, I'm only using Genuine Inks unless "Instant Ink Program" ship any non Genuine Inks.

Try a few steps recommended below.

Turning the printer off and then on again might help resolve the issue and clear the error message from the control panel.

--- I will try this once I get back home below. Thank you.

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Also, update the printer firmware and check if it helps.  Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot ink cartridge issues with your printer. Click Here

[A4Apollo]

@66Ted, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

Sure you can try the steps recommended from my previous post and check if it helps.

If the issue still persists after trying out the steps. Please share out few details through a private message. So I can check the account details and ship you the ink cartridges.

Instant ink account number-

Instant ink email address-

Printer serial number-

Hope to hear from you soon!

Take Care! 🙂

[66Ted]

Hi, Mr. Robot,

When I turned on Printer on Saturday, the same message reported at the Instant Link my page.
But luckily, I have received from HP the new Ink, not only color but also black.
I changed both ink, then the error message disappeared.
Thought the steps you provided me didn't work, finally by replacing empty ink it is solved.
thank you very much.

Other than ink, I have different issue facing... Should I ask with other topic?
Printer is kept offline so that i have no way to print any from my computer to the 5740 printer...

[Jeet_singh · Accepted solution]

@66Ted,

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you got the printer working by replacing the ink cartridges. 

Next thing, regarding the printer offline, I would suggest you check the wireless light on the printer, Is it steady blue or blinking, If the light is blinking which means that the printer is not connected to the network.

I would suggest you try to reset the printer to the network defaults and upon doing so, try to print the network configuration page on the printer to check the IP address.

Next thing, I would suggest here is to restart the router, printer, computer and other devices and then run the wireless setup wizard on the printer to connect the printer back to the home network.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try the steps below to install the printer over the network:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now Click here  to download and install the printer software.
• Select Wireless option on the connection page and then finish the installation.

For more details, please go through the steps suggested in the support document for - HP Printers - Printer is Offline (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[66Ted]

Hi Jeet_Singh,

You're my savior!!!!!!  All resolved now!  Thank you very very much!!!

All the instructions I followed, mostly settings are the exactly the same, but only printer driver is making this different obviously.

I couldn't have this done by myself so again, thank you very much!!!

Best Regards,

66Ted

[A4Apollo]

@66Ted, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned after trying out the steps, your issue got resolved.

I'm glad to know your issue is resolved now.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂