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Jake221
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Message 1 of 2
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Change of wifi network

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HP office jet pro 6978
Microsoft Windows 10 (64-bit)

I moved to a new address and tried to change wireless network on HP Office Jet Pro 6978. Says feature has been locked by owner. I never locked it and I am the only owner of the copier.  How do I override this setting and put in my new wifi network.?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jake221 I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works. 

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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