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NicR28
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Solved!

Changing orientation

HP Recommended
Envy 5010
iOS

I have a landscape excel document on my phone that needs to be printed. 
Even though the excel settings are landscape, the envy is printing it portrait. 
I can’t see anywhere on the mobile app or on the printer to adjust this.

Any help is appreciated. Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@NicR28, Welcome to HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iOS device

Click here to know how.

 

Use HP Smart app to print

Click here to download and know more about the app.

Note: You will be able to change the orientation of a picture/photo, not of documents. Open the image you want to print on the HP Smart app and then tap on the 3vertical lines with circular dots on it in the preview section.

Click on Crop > change the orientation from the icon at the right corner.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 3
Flag Post
HP Recommended

@NicR28, Welcome to HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iOS device

Click here to know how.

 

Use HP Smart app to print

Click here to download and know more about the app.

Note: You will be able to change the orientation of a picture/photo, not of documents. Open the image you want to print on the HP Smart app and then tap on the 3vertical lines with circular dots on it in the preview section.

Click on Crop > change the orientation from the icon at the right corner.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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NicR28
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Brilliant! Thank you 🙂

It was that “crop” also contained the orientation, that I’d missed. 

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