• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer
Chrome OS

Have a very old laptop connected to HP 6968 with DIRECT-HP wireless network. In early January, I bought a new Chromebook, set it up with the HP printer, printed several pages with no problem. Took the Chromebook to Mexico for a few weeks, using it only for email and internet browsing, no printing. Returned home and Chromebook now will not print (destination printer shows error message "can't connect to printer").

I can get the printer to print a page if I leave that page, go to the known networks screen, and connect to the "DIRECT-43-HP OfficeJet Pro print " network.  Then go back to the original page (that I want to print), and print it. The destination printer still shows the "can't connect to printer" error message (under the printer's name), but the page does print. Then I have to go back to the known networks screen and select the FIOS wireless network. The info for the DIRECT HP network shows "no internet" for Portal State. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.