Claim code

[Lopoulos]

Hello, 

I am trying to add my printer to an other HP account. I followed all the instructions but the Printer code / claim code that I am getting from my printer is 16-digit instead of the 10-digit that the hp smart asks. I entered the code over and over again but I getting the same notice "That claim code is invalid, try entering a valid claim code (ie. [Personal Information Removed]

[KrazyToad]

@Lopoulos

Welcome to HP Community

I have gone through your Post and would like to help

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next disable the Web Services  on the Printer and then Re-enable it

1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off  Web Services.
4. Follow the onscreen instructions
5. Restartb your Printer and fom the main screen click on the Web Services icon again. 

The printer should print out a page with a new claim code on it that can be used to connect the printer to HP Connected.
 

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.